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The estate agent who last week sent an open letter to Tertiary property website OnTheMarket, saying it had lost her both business and money, says she has been “overwhelmed” by support. 

Lisa Arcari, who operates the single-office My Place in Cornwall agency in Wadebridge, says in the week since writing the open letter that she has been contacted by 20 other OTM member-agents from as far afield as London, Birmingham, Oxfordshire and Kent. 

She says they all support the comments she had made in her letter, addressed to the board of OnTheMarket. 

“One agent said I’d stolen his thunder because he was considering the same thing - going public with a complaint - while another said he’d had a brush-off from OnTheMarket when he complained about a lack of leads. We’ve all had the same experience” she has told Estate Agent Today.

“The agents all receive letters saying OnTheMarket is getting 5.4 million visitors a month but none of them seems to be seeing that translated into real business for them. During the summer my office should have been flying, but it wasn’t” she says.

Arcari says that on one occasion when complaining to OnTheMarket about a lack of enquiries she had allegedly been advised to ask those clients already on her existing database to visit the portal. “What on earth was that supposed to achieve?” she asks.

Arcari also says that “within a day” of reverting back to using Rightmove and Zoopla she could see an increase in enquiries. 

Zoopla Property Portal today announced 
[zoopla property group]

The Group added a further 146 net new UK Agency branches since our last member update for July, taking total UK Agency members to 12,702 as at the end of the financial year. The Group had 2,706 new home development members, 737 overseas members and 266 commercial members taking the total number of members at the end of the financial year to 16,411.”

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